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How many luggage I can put in my rental car?
As an internet car rental broker, we offer cars by their category and the exact car make or model cannot be guaranteed, therefore we cannot specify exactly how many suitcases you may fit the car. Making the reservation on our website we suggest the quantity of the luggage that you can fit easily in the car however it is not a strict rule. If you need a more spacious car because of your luggage we recommend choosing the car category like a station wagon. This type of cars usually can fit quite big luggage due to its big trunk. Please, be advised to make the research on the website in order to choose the car that reaches your needs and expectations. Our fleet is chosen carefully in sake to satisfy our clients needs.
Can I rent a specific car brand or model?
As an internet car rental broker, we offer cars filtered by category. The car can be chosen by a specific group. You can choose from filters on our website, for instance, MINI, ECONOMY or SUV etc. Exact brand or models cannot be guaranteed. The vehicles you see online are examples based on the most common vehicle in the fleet for each category. If you choose the car on the website you will be given a car in the selected size. We also offer a filter to find automatic or diesel cars available. So we will confirm the size and the filter you have selected.
How do I pay for my booking in Phuket?
The amount to be paid online can be different. Some of the rental car agencies require a full prepayment. Other agencies will ask you to prepay a certain amount of money before arrival and the rest needs to be paid on arrival at the local office. You will be asked to pay the deposit online and the amount will be indicated on our website. The outstanding balance will be covered on arrival when you come to pick up the car. When you choose your car you will be instructed on our website on how to pay for your rental. For the online payment, you can use any card, even with a different name.
Is the insurance included in the rental price?
Please, note that usually full insurance will not be included in the rental rate. The type of insurance which is included in your rental rate depends on your residence country, the location where you are renting and on the local car rental supplier. We strongly recommend entering terms and conditions for the selected location and car rental agency and read them carefully in order to learn which type of insurance is included in the rental rate. You can also find an additional type of insurance which is offered by the local supplier. For some quotes we do offer a full comprehensive refund insurance you can purchase on our website. More information you will see online.
How long it takes to unblock the deposit?
There is a security deposit blocked on your credit card meanwhile the rental. It will be unblocked on the safe return of the car. In case of any damages caused during your car rental period, a certain amount can be discounted from your deposit. The amount of blocked security deposit may last up to 20 working days to appear back on your credit card. This process totally depends on the banks involved. If 20 days passed and you still not see the security deposit amount at your account we recommend contacting car rental agency direct.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
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